Do you have a passion for snowboarding, skiing, and splitboarding? Are you interested in an opportunity to work with one of the world’s largest backcountry brands? Weston is looking to expand our team for the 26/27 season with a couple of part-time customer service slayers.

Job Overview

We are looking for motivated individuals to support us seasonally from September – March, with potential for recurring seasonal employment. The ideal candidate will be patient, love solving problems for customers, have worked in a ski/snowboard retail or customer service position, have technical knowledge of backcountry gear (and loves talking about it), and be able to learn quickly and work independently. You will join us on our front line of customer interaction via timely responses to phone calls, emails, and live chat inquiries. Additionally, you may also work with our events team, as well as warranty department.

The Basics

The Perks

Key Responsibilities

• Relationship BuildingCultivate genuine connections with our community by providing high-touch, personalized support that makes every customer feel like part of the Weston family.
• Proactive AdvocacyAnticipate customer needs and resolve issues before they escalate, ensuring a seamless journey from the first click on our website to the first turns on the snow.
• Backcountry ConciergeServe as a trusted advisor, using your deep technical knowledge to guide customers toward the perfect gear for their specific backcountry goals.
• Customer VoiceAct as the primary advocate for our users, translating their feedback into actionable insights for our product and leadership teams to constantly improve the experience.
• Empathetic ResolutionApproach warranty and technical inquiries with empathy, focusing on getting customers back into the mountains as quickly and smoothly as possible.
• Memorable CommunicationDeliver clear, warm, and professional communication that leaves a lasting positive impression across all channels.

What We’re Looking For

• Empathy & Emotional IntelligenceA natural ability to step into our customers’ boots, understanding their frustrations and celebrating their adventures.
• Active ListeningA commitment to truly hearing what customers need, allowing you to provide solutions that are both technical and personal.
• Backcountry PassionateAn intimate understanding of technical gear combined with the excitement to share that knowledge with beginners and pros alike.
  • Knowledge or experience with Weston boards/skis is a plus
  • 1–2 years ski/snowboard industry or shop experience is a plus
• Community DrivenAlignment with Weston’s core values of Community, Safety, and Sustainability, and a desire to foster those values in every interaction.
• Solution Seekers1–2 years of service-oriented experience with a proven track record of resolving complex situations with a positive attitude.
• Safety MindsetMinimum AIARE Level 1 preferred to help guide our community toward safe and responsible backcountry travel.