When submitting your gear for a warranty claim, please remember we are a small and growing brand! We'll do the best we can to keep you stoked, but be honest with us! Product that is damaged due to manufacturer defect will be repaired or replaced at no cost, if you smashed the sidewall bonking a tree, that's on you but we'll do our best to help you get another deck under your feet!
In order for all of our customers to take full advantage of our 4 YEAR WARRANTY see the process below:
- Email firstname.lastname@example.org with a detailed description of the problem. Include detailed photos of the damage and serial number. Your serial number on a board is very lightly engraved on the topsheet along the right-hand side between the inserts, near the edge (ex: 1 06 157 005D 001).
- If we think you might have an issue, an RA (return authorization) number will be issued and emailed for your warranty. Make sure this RA number is included on any and all future correspondence regarding your warranty. Additionally, write your RA number on the exterior of the box when you ship us your gear.
- Ship your gear to: Weston Snowboards Attn: Warranties 1040 S Main St, Ste C Minturn, CO 81645 (you pay to send it to us).
- Once we receive your stuff, we will inspect it and determine whether they should be repaired or replaced. Repairs, especially during the winter season may take up to 8 weeks to repair and ship back.
Replacements will be handled as quickly as possible and will be dependent on inventory. *All costs associated with shipping to Weston and any non-warranteeable repairs will be assumed by the customer. Your new Weston snowboard, splitboard, or skis are warranted to be free of defects in material and/or workmanship for a period of four (4) years* from the original date of purchase. If Weston determines, in its sole discretion, that your snowboard, splitboard or skis are defective, then Weston will, at its sole discretion, either repair or replace and ship back to your, your snowboard, splitboard, or skis without charge to you. All replacements are subject to availability. Weston will not be responsible for any costs, losses or damages incurring as a result of loss or use to your Weston snowboard, splitboard or skis. Limitations This limited warranty applies only to Weston gear purchased from an Authorized Dealer and is extended only to the gear's original purchaser. All gear returned to Weston for warranty inspection must receive a prior return authorization (RA), which can be obtained from an Authorized Weston Dealer. All snowboards, splitboards, and skis must be shipped pre-paid and insured. Weston assumes no responsibility for damages during shipment. Shipping charges are non-refundable. All warranty claims must be accompanied by your original proof of purchase from an Authorized Weston dealer. The following are excluded from this limited warranty: Damage caused by impact, misuse, abuse or neglect. Normal wear and tear. Cracks or splits in the topsheet due to impact. Any delamination to the top or bottom sheets due to impact. Stripped inserts due to improper mounting. Damage caused by the use of solvents, adhesives or LOC-TITE. Damage caused by impact with rocks, stumps, logs, rails, concrete, metal, or any other non-snow object. Modification to the board such as, but not limited to, cutting or modifying the tip or tail, as well as using T-nuts. Cracked edges are the result of normal wear and tear or impact. This is NOT a manufacturer’s defect and will not be covered under warranty.
Weston Warranty FAQ
Q. Should I bring the board back to the Authorized Weston Dealer? Some of our dealer’s have their own return policies and you should check with them as to their return policies. In some cases, you may be able to save on shipping and reduce the replacement time by going to the dealer first. However, it depends on each dealers warranty and return policy. You are always welcome to reach out to us and we will do our best to help you determine how best to handle your busted board.
Q. My snowboard has some damage, but I can't go without it for that long as there is still pow to be slain. Can I send the board back to Weston when my season is done? → Maybe. Send us some close up photos of your warranty issue as soon as you notice it and we’ll take it from there. If it’s a warranty issue that you can get away with riding on for a while we’ll get this noted in our database and you can keep on shredding.
Q. Who pays the shipping costs for me to send my board to Weston in Minturn? → You do. You pay to ship it to us and we pay to ship it back to you.
Q. How long will it take to get my board back once I send it in? → This one is a total case by case deal. When we receive your board back in Minturn, we can typically determine whether yours is a warranty issue by the end of the day. Someone from our warranty department will contact you in approximately 24 hours of receiving your board. At that time we’ll set a timeline for repair or replacement.
Q. How do I, or the Authorized Weston Dealer I go to, get an RA#? → Fill out our form at the top of this page, or you or the Authorized Dealer you purchased from can contact us at email@example.com.
Q. Do I need to register my Weston board to qualify for Weston's four year warranty? → If you did not purchase the product from us, then yes. We can handle it during your claim though. No matter what, Weston will need your receipt to warranty your board. If you register your board and it gets stolen Weston can help by providing the serial number of your board. In a perfect world everyone would register their board and keep their sales receipt. If you don’t register your board, or you don’t have your sales receipt Weston will have to deal with your warranty on a case by case basis.